Refund policy

Return Policy

We want you to be happy with your HAWG Holsters purchase. If you love your HAWG Holster, please tell your friends. If you are not happy with your HAWG Holster, please tell us.

We have a 30-day return policy on items which are not designated as custom.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide a receipt or other proof of purchase, along with a description of the issue and any relevant pictures or videos.

All returns must be authorized before they are sent back. To start a return, contact us at returns@hawgholsters.com. If your item is approved for return, we will send you a Return Authorization (RA) number and instructions on how and where to send your package. Your assigned RA number is valid for 10 business days after issue. A copy of the email containing the RA number must be included with your return. Items sent back to us without first requesting a return and receiving an RA number will not be accepted.

Returns should be mailed to:

HAWG Holsters
ATTN: Warranty & Returns Team
10632 N. Scottsdale Road #711
Scottsdale, AZ 85254

You are responsible for paying your own return shipping costs unless the return is due to an error in workmanship or materials, or to our having shipped the wrong product. In those cases, we will cover the cost of first-class return shipping. For all other returns, original shipping charges are not refundable, and return shipping costs are your responsibility.

For your protection, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. After mailing your return, you are encouraged to email us your tracking number. If a tracking number is not provided, you risk not receiving a refund.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items are not eligible for return or refund.

These include:

  • ALL items designated as custom
  • colors designated as custom
  • special orders
  • left-handed holsters, which are considered custom
  • sale or clearance items
  • gift cards

Please note that attaching anything other than the UltiClip 3+ or UltiClip XL to your HAWG Holster voids the warranty and makes the item non-returnable.

Gozenta returns

Due to the low price of the Gozenta, it is returnable only if it is received back in new condition. If approved, the refund will be the purchase price minus a $10.00 restocking fee.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the replacement item. In some cases, we may offer exchanges or adjustments for special or custom items at our discretion.

Refunds

Once your return is received and inspected, we will notify you by email whether your return has been approved or rejected.

If approved, refunds will be issued to your original payment method or, where applicable, by company check. Refunds are subject to a minimum 20% restocking fee, unless a different restocking fee applies under this policy. Original shipping charges are not refundable.

Additional restocking rules:

  • standard approved returns 20% restocking fee
  • Gozenta returns $10.00 flat restocking fee

Refunds or exchanges are typically processed within 5 to 7 business days after the returned package has been received and inspected. Please note that your bank or credit card company may take additional time to process and post the refund. 

If you have questions about a return or refund, contact us at returns@hawgholsters.com.